Wendy’s – Austin, Texas

This blog is not just about new and exciting places. It’s also about the tried and true.

Wendy’s is a national chain out of Georgia that’s been around for years. Some of it’s locations are aging badly, and it sadly reflects in the atmosphere and employees. The old saying, “If you’re going to do a thing, do it well,” has gone by the wayside at a particular Wendy’s location in Austin.

We chanced to visit the location at 6428 South I-35 at William Cannon recently. It was disappointing in so many ways. Our order was rung up properly only after several repetitions. The cashier was cute, but her brain must have been on hold.

When the order was ready, we picked up a tray that was missing a few things. I was forced to go back and ask for the chili I had ordered with the cheese and crackers. After receiving the chili, I had to ask again for the cheese and crackers. I received the cheese and a vapid look. I had to ask yet again for the crackers.

The carpet was just gross, being obviously old and quite dirty. The tables had not been wiped down – we had to do that ourselves.  We spread napkins out as place mats. The cashier came out to clean up tables, picking up napkins and straw wrappers left on tables and straightening a few chairs. There was no sweeping, no wiping down tables or chairs, and no consistency in straightening the chairs. She seemed to get distracted and leave the dining area after just a few tables.

Don’t me going about the bathrooms. I’ve seen cleaner bathrooms in truck stops. The roll of toilet paper on the floor between the stalls in the women’s was likely a good indicator of the upkeep on the location. In the men’s room the hand dryer was broken, and the toilet paper was propped on a hand rail.

They were out of things like sweet tea and the little cups that hold ketchup, and made no move to replace them even after having it called to their attention.

The dining area was warm enough to be uncomfortable. This was called to their attention by another patron, but it was quite some time before the air conditioner came on. Whether that was due to human delay or old equipment, I don’t know.

I am happy to report that the food was good, hot, fresh and tasty. I dread to think of what condition the kitchen was in, and don’t want to know about the number of health code violations. My stomach was happy and i didn’t get sick – that’s enough for me at the moment.

On the 1-5 scale, this Wendy’s location gets:
Cleanliness – 2 (including the bathroom)
Service – 2
Quality of food – 3
Flavor – 3
Pricing – Moderate
Overall experience – 2

-Ann Cathey

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